Centralized Housing Intake

Centralized Housing Intake To Support Our Community

The Western Virginia Continuum of Care has refined a centralized housing intake model that serves as our region’s housing crisis response system. It is composed of two individuals who have offices at Mercy House in Harrisonburg and the Shenandoah Alliance for Shelter in Woodstock

To access any housing service within the Continuum of Care, specifically Rapid Rehousing, Targeted Prevention, Emergency Shelter, and Permanent Supportive Housing, first call the Centralized Housing Intake line at (540) 271-1701.

The Centralized Housing Intake Line determines eligibility for a referral. Once a referral is sent on the client’s behalf, Centralized Housing Intake is no longer working with that household. Centralized Housing Intake does not provide any financial assistance. It will be at the referred agencies sole discretion to discuss available funding and to determine final program eligibility.

How the Centralized Housing Intake works

Next Steps & Things To Remember

When you call the intake line you will not actually speak with one of our coordinators. The line is set up in the form of voicemail.

Be prepared to provide the following documentation:

Social security numbers

Birthdates

Verifications of your housing status

Which may include, but are not limited to, an eviction notice, writ of possession, non-renewals, letters from mental health providers, hotel receipts, and shelter housing documentation.

After you have collected the above information, call the intake number. When prompted you will leave your first and last name, best phone number to reach you, a brief description of your housing crisis and the best time to reach you. All calls are returned in the order in which they are received.

The Centralized Housing Intake Line serves the counties of Rockingham, Clarke, Frederick, Shenandoah, Warren, and Page, and the cities of Winchester and Harrisonburg. If you are experiencing homelessness or are at an imminent risk of losing your housing, please call the number listed above.